Frequently Asked Questions
Everything you need to know about shopping with ALDO Saudi Arabia
What are the shipping options available within Saudi Arabia?
We offer standard home delivery across all major cities in KSA. Orders are typically processed within 1-2 business days, and delivery usually takes 3 to 5 business days depending on your location.
What is your return and exchange policy?
You can return or exchange any unworn items in their original packaging within 14 days of purchase. Please ensure the original receipt is included. Some exclusions apply to hygiene-sensitive items like earrings and insoles.
Can I pay for my order using Cash on Delivery (COD)?
Yes, we offer Cash on Delivery as a payment option for orders within Saudi Arabia. Please note that a small service fee may apply for COD transactions, or you can choose to pay via Mada, Visa, or Mastercard for a seamless experience.
How do I know which shoe size to order?
We provide a comprehensive size guide on every product page. Since ALDO follows international sizing standards, we recommend measuring your foot in centimeters and comparing it to our chart to ensure the perfect fit.
Are your products authentic ALDO items?
Absolutely. This is the official ALDO online store for Saudi Arabia. All products sold are 100% authentic, sourced directly from the global ALDO brand, and meet international quality standards.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS containing a tracking number and a link to our courier partner's website, allowing you to monitor your shipment in real-time.